Frequently Asked Questions

Are you available to non-US users?

We support crypto deposits and withdraws for users globally. Fiat deposits and withdraws are available only in the US.

Which cryptocurrencies can I invest in?

We currently offer buying and selling of the following currencies: Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Stellar Lumens (XLM), Litecoin (LTC), Bitcoin Cash (BCH), Ethereum Classic (ETC), EOS (EOS), Augur (REP), Basic Attention Token (BAT), Chainlink (LINK), Tezos (XTZ), Cosmos (ATOM), Dash (DASH), OmiseGO (OMG), 0x (ZRX), Kyber Network (KNC), Multi-collateral DAI (DAI), USD Coin (USDC), and Tether USD (USDT)

What fees are charged in AnchorUSD mobile app?

Zero Fees $0!

No fees to deposit or withdraw USD via bank transfers
No fees to buy cryptocurrencies via bank deposit
No fees to deposit or withdraw cryptocurrencies (blockchain or gas fees may apply to cryptocurrency transactions, and be passed through)

We support seamless bank deposits up to $25000. We can also accept wire transfer deposits, for which our bank charges us a $15 fee which we will pass through.

Payments made via credit and debit card are assessed a fee by the card network processor. You can preview the exact fee within the app before making your purchase.

How is AnchorUSD insured?

All standard USD balances are held as cash in pooled custodial accounts operated by a chartered, qualified custodial trust company. The trust company holds the funds at one or more banks insured by the Federal Deposit Insurance Corporation (“FDIC”) and/or in US Treasury instruments. The custodial accounts have been established in a manner to provide eligibility for pass-through FDIC insurance up to the depositor coverage limit, which is currently $250,000 per individual.

Funds in AnchorUSD Interest Accounts are protected by AnchorUSD’s commercial criminal and cyber insurance policies. The policies insure against theft that results from a security breach or hack, employee theft, or fraudulent transfer.

Our policy does not cover any losses resulting from unauthorized access to your AnchorUSD account. It is your responsibility to use a strong password and maintain control of all login credentials you use to access AnchorUSD.

Does AnchorUSD have an API?

We sure do! Please visit our developers page at Developers for more information. Once you are ready to get started, please fill out our onboarding questionnaire.

What is the AnchorUSD stablecoin (USDX)?

AnchorUSD partnered with the Stellar network to provide a best-in-class implementation specification for fiat-backed stablecoins. By using the AnchorUSD API, we created USDX for Stellar, a stablecoin pegged to the US dollar.
On third-party apps, some fees may apply to bank deposits and withdraws.

How can I contact you?

You can reach us via the chat widget in the bottom right corner, or by email. Try support@anchorusd.com. We're happy to help!